Guest Service Professional Skills
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Guest Service Professional Skills
Discounted Fee Package
$150
Package Includes
- Full Course Materials
- Assignments, Quizzes and Final Exam
Also Includes
- Premium subscription of e-COTHM Dubai portal worth $250
- Premium subscription of Typsy Australia worth $US 96
- Recognised KHDA Certification
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About the course
This self learning program provides learners with an understanding of the global structure of Hospitality & Tourism management with core skills of managing hospitality and tourism operations & & tests their knowledge as well. This learning process is unique for fast track learners who aspire to grow through continuous learning.
Course Details
What is Included
- Self study with online coaching
- Certificate from KHDA Dubai & from COTHM
- Premium subscription of e-COTHM Dubai portal worth $250.
- Premium subscription of Typsy – Australia worth $US 96. (Video Training Courses)
- Enlisting in pool of international candidates – Facilitation for international internship
- Free webinars by Industry experts
- Career Pathway & Education pathway counselling
Criteria
- Courses Eligibility Criteria;
- Age – 18 years
- Must have relevant vocational training from any institute
- Qualification ; 12th standard or equivalent /A Level
- English Proficiency – Candidates who do not have English as a first language will have to demonstrate competence in reading, writing and listening skills in English
Who should attend
- Freshers/recent pass-outs
- Industry professionals having 10th standard/O-level & good communication skills
Education Path
After course completion, students can get themselves enrolled in hospitality management diploma courses.
Career Path
This course will help students to develop new skills in various segments of Guest Service management including, This training will enable you to get a placement in Hospitality industry in Hotels, Restaurants Malls, Entrainement Parks, Clubs, Bars, Resorts. Those who are already in the service industry will be considered as highly prospective staff for promotions or special assignments.
Study Modules
- Introduction to customer service & guest handling
- Definition of customer service
- Service dimensions & comparative analysis
- Components of quality service
- Identification of customer needs and Preemptive customer dealing
- Maintaining 5 standard of customer satisfaction
- Components of quality service
- Customer complaint handling mechanism
- Customer loyalty E and customer loyalty programs in hospitality
- Characteristics of customer profiles
- Effective communication in customer service
Assessment
Assessment at COTHM Online Business School is a convenient & simplified process:
- Online knowledge test after each module
- MCQ based online final assessment
- Video display of learned skills / VIVA VOCE
Awarding Body
- COTHM Technical Skills Training Certificate
- KHDA Certificate
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My favourite thing about studying with COTHM Online Business School was the ability to study at my own convenience and pace.
Catherine Tuhirirwe
Level 5 Undergraduate Extended Diploma in Management
