• Training sessions by industry experts
• Certificate from KHDA Dubai & from COTHM
• Premium subscription of e-COTHM Dubai portal worth $250.
• Premium subscription of Typsy – Australia worth $US 96. (Video Training Courses)
• Facilitation for international internship
• Free webinars by Industry experts
• Career Pathway & Education pathway counselling

• Courses Eligibility Criteria;
• Age – 18 years
• Qualification ; 12th standard or equivalent /A Level
• English Proficiency – Candidates who do not have English as a first language will have to demonstrate competence in reading, writing and listening skills in English

Who should attend

• Freshers/recent pass-outs
• Industry professionals

After course completion, students can get themselves enrolled in hospitality management diploma courses.

This course will help students to develop new skills in various segments of Guest Service management including, This training will enable you to get a placement in Hospitality industry in Hotels, Restaurants Malls, Entrainement Parks, Clubs, Bars, Resorts. Those who are already in the service industry will be considered as highly prospective staff for promotions or special assignments.

Areas of Study

• Introduction to customer service & guest handling
• Definition of customer service
• Service dimensions & comparative analysis
• Components of quality service
• Identification of customer needs and Preemptive customer dealing
• Maintaining 5 standard of customer satisfaction
• Components of quality service
• Customer complaint handling mechanism
• Customer loyalty E and customer loyalty programs in hospitality
• Characteristics of customer profiles
• Effective communication in customer service

Assessment at COTHM Online Business School is a convenient & simplified process:

• Online knowledge test after each module
• MCQ based online final assessment
• Video display of learned skills / VIVA VOCE

• COTHM Technical Skills Training Certificate
• KHDA Certificate