Guest Service Professional Skills
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Guest Service Professional Skills
Discounted Fee Package
$425
Package Includes
- Full Course Materials
- Assignments, Quizzes and Final Exam
Also Includes
- Premium subscription of e-COTHM Dubai portal worth $250
- Premium subscription of Typsy Australia worth $US 96
- Recognised KHDA Certification
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About the course
This course offers you an online study path with exciting career opportunities in the field of hospitality. The course will enable students to develop competitive skills required in the hospitality industry .
This course is designed to train students about the customer service work environment, methods for successful customer relations, and career advancement tactics.
Course Details
What is Included
- Training sessions by industry experts
- Certificate from KHDA Dubai & from COTHM
- Premium subscription of e-COTHM Dubai portal worth $250.
- Premium subscription of Typsy – Australia worth $US 96. (Video Training Courses)
- Facilitation for international internship
- Free webinars by Industry experts
- Career Pathway & Education pathway counselling
Criteria
- Courses Eligibility Criteria;
- Age – 18 years
- Qualification ; 12th standard or equivalent /A Level
- English Proficiency – Candidates who do not have English as a first language will have to demonstrate competence in reading, writing and listening skills in English
Who should attend
- Freshers/recent pass-outs
- Industry professionals
Education Path
After course completion, students can get themselves enrolled in hospitality management diploma courses.
Career Path
This course will help students to develop new skills in various segments of Guest Service management including, This training will enable you to get a placement in Hospitality industry in Hotels, Restaurants Malls, Entrainement Parks, Clubs, Bars, Resorts. Those who are already in the service industry will be considered as highly prospective staff for promotions or special assignments.
Study Modules
Areas of Study
- Introduction to customer service & guest handling
- Definition of customer service
- Service dimensions & comparative analysis
- Components of quality service
- Identification of customer needs and Preemptive customer dealing
- Maintaining 5 standard of customer satisfaction
- Components of quality service
- Customer complaint handling mechanism
- Customer loyalty E and customer loyalty programs in hospitality
- Characteristics of customer profiles
- Effective communication in customer service
Assessment
Assessment at COTHM Online Business School is a convenient & simplified process:
- Online knowledge test after each module
- MCQ based online final assessment
- Video display of learned skills / VIVA VOCE
Awarding Body
- COTHM Technical Skills Training Certificate
- KHDA Certificate
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My favourite thing about studying with COTHM Online Business School was the ability to study at my own convenience and pace.
Catherine Tuhirirwe
Level 5 Undergraduate Extended Diploma in Management
